Laundry issues

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Permalink Reply by Cowboy on January 4, 2010 at 3:11pm

No David it was taken last week - lies all lies !!! We are wandering off the subject
Hank

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Permalink Reply by Ruth Arnott on January 5, 2010 at 11:25am

Hi Ivy, I've contacted our Director of Retirement Housing (Vera Brearey) about this issue so this is the official Hanover response.
"How laundries operate (rota or not a rota, for example) is for residents to decide and then incorporate in the local agreement. On the rented sites we phased out most if not all of the coin operated laundries quite a few years ago because they were unpopular and hard to manage. Some still exist on the home ownership sites. Some advantages – people pay only for the times they use the facility; how much they pay can be decided locally; the normal service charge would be slightly reduced (because residents are currently paying the laundry costs collectively in the service charge). Some disadvantages – the costs of adapting the machines, the administration of paying for tokens, accounting for the money paid (which becomes income to the service charge), times when the mechanism on the machine fails, repair costs when that happens. Whichever approach is taken there would be no suggestion of the income being Hanover’s (as worried about in one of the postings) – money paid by residents for tokens would become income to the service charge to set against water and electricity costs etc."
So this is something for you and other residents on your estate to decide collectively with your estate manager. I'm sure your Estate Manager will discuss the reasons for considering coin operated machines and Vera's comments above will help you decide the best way to manage the laundry on your estate.
I hope this helps
Best wishes
Ruth

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Permalink Reply by david alan moore on January 5, 2010 at 3:39pm

Hi Cowby, what do you mean we are wandering of the subject,
i think your new image is great, and takes a lot of courage to
put this image on HW site, i am surprised no other HW
residents have passed a comment on your new image yet.
David Moore.

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Permalink Reply by Ivy Durn on January 20, 2010 at 3:45pm

Ruth Arnott said:

Hi Ivy, I've contacted our Director of Retirement Housing (Vera Brearey) about this issue so this is the official Hanover response.
"How laundries operate (rota or not a rota, for example) is for residents to decide and then incorporate in the local agreement. On the rented sites we phased out most if not all of the coin operated laundries quite a few years ago because they were unpopular and hard to manage. Some still exist on the home ownership sites. Some advantages – people pay only for the times they use the facility; how much they pay can be decided locally; the normal service charge would be slightly reduced (because residents are currently paying the laundry costs collectively in the service charge). Some disadvantages – the costs of adapting the machines, the administration of paying for tokens, accounting for the money paid (which becomes income to the service charge), times when the mechanism on the machine fails, repair costs when that happens. Whichever approach is taken there would be no suggestion of the income being Hanover’s (as worried about in one of the postings) – money paid by residents for tokens would become income to the service charge to set against water and electricity costs etc."
So this is something for you and other residents on your estate to decide collectively with your estate manager. I'm sure your Estate Manager will discuss the reasons for considering coin operated machines and Vera's comments above will help you decide the best way to manage the laundry on your estate.
I hope this helps
Best wishes
Ruth

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Permalink Reply by Ivy Durn on January 20, 2010 at 3:48pm

Many thanks for this information...I passed it on to my area manager and estate manager and it finally made them realise that it was not a viable option....Many thanks to all who gave me their valuable input.....sanity rules!!!!!


Ivy

Ruth Arnott said:

Hi Ivy, I've contacted our Director of Retirement Housing (Vera Brearey) about this issue so this is the official Hanover response.
"How laundries operate (rota or not a rota, for example) is for residents to decide and then incorporate in the local agreement. On the rented sites we phased out most if not all of the coin operated laundries quite a few years ago because they were unpopular and hard to manage. Some still exist on the home ownership sites. Some advantages – people pay only for the times they use the facility; how much they pay can be decided locally; the normal service charge would be slightly reduced (because residents are currently paying the laundry costs collectively in the service charge). Some disadvantages – the costs of adapting the machines, the administration of paying for tokens, accounting for the money paid (which becomes income to the service charge), times when the mechanism on the machine fails, repair costs when that happens. Whichever approach is taken there would be no suggestion of the income being Hanover’s (as worried about in one of the postings) – money paid by residents for tokens would become income to the service charge to set against water and electricity costs etc."
So this is something for you and other residents on your estate to decide collectively with your estate manager. I'm sure your Estate Manager will discuss the reasons for considering coin operated machines and Vera's comments above will help you decide the best way to manage the laundry on your estate.
I hope this helps
Best wishes
Ruth

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